Agreement Helpdesk Mgmt
Glue module between agreement_helpdesk_mgmt and agreement_serviceprofile.
auto_awesome What this module does
AI-generated from the code · Odoo 18.0Adds a Service Profile field to helpdesk tickets, letting users link a ticket to a service profile from the related agreement and group tickets by service profile in search.
This is a small glue module that connects helpdesk tickets with service profiles. It installs automatically when both the helpdesk agreement module and the service profile module are present.
On the helpdesk ticket form, a new "Service Profile" field appears right after the Agreement field. Users pick a service profile from a dropdown, and the choices are limited to service profiles that belong to the agreement already selected on the ticket. This keeps the ticket's service profile consistent with its agreement.
In the helpdesk ticket search view, a new "Service Profile" filter is added under the group-by options, so users can group tickets by service profile to see how many tickets relate to each profile.
The module only touches the helpdesk.ticket model by adding the serviceprofile_id field. It does not add menus, buttons, reports, automated actions, or business rules beyond the selection filter on the form.
Models and fields (1)
- helpdesk.ticket · extends an existing modelserviceprofile_id
Text generated by AI (DeepSeek) from reading the Odoo 18.0 code on GitHub; it may contain mistakes, so check the code before deciding. View the code on GitHub
Availability by version
Reviewed: 2026-11-03Confirmation status: 1 confirmed, 8 with no information of 9 versions.
Sources · Odoo 18.0
Confirmed on 2026-11-03 in branch 18.0 of OCA/agreement.
terminal Installation and usage
No verified informationInstallation instructions, the distribution package, dependencies and configuration steps are not shown because they have not yet been verified in the module documentation for any version.
Data imported from GitHub: this sheet reflects the latest catalog review, not a live lookup. Always check the module documentation and staging before installing in production.