When the user receives a phone call, Odoo will display a notification at the top-right of the screen that contains a link to the corresponding partner/lead/employee/... or a link to the Number not found wizard.
auto_awesome What this module does
AI-generated from the code · Odoo 12.0When an incoming phone call is received, Odoo shows a pop-up notification to the user with a link to the matching contact, lead or employee, or to a 'Number Not Found' screen. Users can turn this pop-up on or off in their phone preferences.
This module works together with the phone integration and the web notification system to alert users about incoming calls.
When a call comes in, the system looks up the phone number to find a matching record. If a match is found, a notification appears at the top-right of the screen with a link that opens the related record's form (for example a contact, lead or employee). If no match is found, the notification links to a 'Number Not Found' screen where the calling number is pre-filled so the user can handle it.
A new setting called 'Pop-up on Incoming Calls' is added to the user's phone preferences, switched on by default. Users can disable it if they do not want pop-ups.
The module extends the phone common logic and the user model, and adds fields to the user form and the simplified user preferences view. It relies on the notification channel to deliver the message to the right user.
Depends on
Required by other modules
Models and fields (2)
- res.users · extends an existing modelcontext_incall_popup (Pop-up on Incoming Calls)
- phone.common · extends an existing model
Text generated by AI (DeepSeek) from reading the Odoo 12.0 code on GitHub; it may contain mistakes, so check the code before deciding. View the code on GitHub
Availability by version
Reviewed: 2026-11-03Confirmation status: 1 confirmed, 8 with no information of 9 versions.
Sources · Odoo 12.0
Confirmed on 2026-11-03 in branch 12.0 of OCA/connector-telephony.
terminal Installation and usage
OCA documentation · Odoo 12.0Usage
Source · Odoo 12.0To deploy this feature with an Asterisk-based IPBX, please read this document.
No verified information in OCA: Installation, Configuration.
Installation instructions, the distribution package, dependencies and configuration steps are not shown because they have not yet been verified in the module documentation for any version.
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