Adds a field to set the result of CRM phone calls, allows creating new result options, and enables filtering and grouping by call result.
auto_awesome What this module does
AI-generated from the code · Odoo 18.0Lets you record the outcome of each CRM phone call (for example Positive, Negative, Wrong number) and then filter, group and analyse calls by that result.
This module adds a call outcome to CRM phone calls. On each phone call you get a new "Result call" field where you pick a result from a list.
A new configuration menu, "Call results", appears under the phone call settings. There you can create, edit and reorder your own result options. Each result has a name, an optional description and a priority used for ordering; names must be unique. Three results are provided out of the box: Positive, Negative and Wrong number. Copying a result creates a new one with "(Copy)" added to the name.
The result also appears in the phone call list, in the search filters and in the pivot analysis. In search you can filter calls that have a result and group calls by result; in the pivot report you can break calls down by result as a row.
Only sales managers can create, change or delete result options; salespeople and partner managers can only read them. The module touches the phone call, phone call result and phone call report models.
Depends on
Menus it adds
Models and fields (3)
- crm.phonecall · extends an existing modelphone_result_id (Result call)
- crm.phonecall.report · extends an existing modelphone_result_id (Phone Result)
- crm.phonecall.result · new modelname, priority, description
Text generated by AI (DeepSeek) from reading the Odoo 18.0 code on GitHub; it may contain mistakes, so check the code before deciding. View the code on GitHub
Availability by version
Reviewed: 2026-11-03Confirmation status: 1 confirmed, 8 with no information of 9 versions.
Sources · Odoo 18.0
Confirmed on 2026-11-03 in branch 18.0 of OCA/crm.
terminal Installation and usage
OCA documentation · Odoo 18.0Usage
Source · Odoo 18.0To use this module, you need to:
- In CRM > Configuration > Calls, you can define new phone call results.
No verified information in OCA: Installation, Configuration.
Installation instructions, the distribution package, dependencies and configuration steps are not shown because they have not yet been verified in the module documentation for any version.
Data imported from GitHub: this sheet reflects the latest catalog review, not a live lookup. Always check the module documentation and staging before installing in production.