If you run an Odoo support company and you support customers without an OPW, you can brand the Odoo instance accordingly using this module. This module will add a support company url to profile menu under, Support. Moreover, it will add a button to mail exception messages to your support email address.
auto_awesome What this module does
AI-generated from the code · Odoo 14.0Lets a support company put its own name, website, email and colour on an Odoo instance, and lets users email error details straight to that support address from the error pop-up.
This module is aimed at companies that host and support Odoo for their customers. It adds a "Support Settings" block to the general Settings screen where you fill in the support company name, its website address, a branding colour, a support email and a release number. These values are stored as system parameters and are read back whenever the settings screen is opened.
Once filled in, the branding shows up in several places:
- The user menu's Support entry opens the support company website instead of the standard Odoo page.
- The Settings screen shows a "Technical Support By" panel with the company name, a link to its website and a mail link.
- When an error pop-up appears, a form is added where the user can describe what they were doing and press a button to email the error to the support address. The email is created and sent through mail.mail, and the pop-up header and footer take the branding colour.
A "Test Support Branding" button in the settings deliberately raises a division-by-zero error so you can check the whole flow. Access to the branding data is restricted to internal users; anyone else gets an access error. The module touches res.company, res.config.settings and mail.mail.
Depends on
Models and fields (2)
- res.company · extends an existing model
- res.config.settings · extends an existing modelsupport_email (Support email), support_company (Support Company Name), support_release (Support release), support_company_url (Company URL), support_branding_color (Branding color)
Text generated by AI (DeepSeek) from reading the Odoo 14.0 code on GitHub; it may contain mistakes, so check the code before deciding. View the code on GitHub
Availability by version
Reviewed: 2026-11-03Confirmation status: 1 confirmed, 8 with no information of 9 versions.
Sources · Odoo 14.0
Confirmed on 2026-11-03 in branch 14.0 of OCA/web.
terminal Installation and usage
No verified informationInstallation instructions, the distribution package, dependencies and configuration steps are not shown because they have not yet been verified in the module documentation for any version.
Data imported from GitHub: this sheet reflects the latest catalog review, not a live lookup. Always check the module documentation and staging before installing in production.