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Return Merchandise Authorization Management - Website Form

website_rma folder_open OCA/rma open_in_new
RMA License: AGPL-3

This module extends the functionality of rma and website to allow you to request an RMA through a form in the website.

auto_awesome What this module does

AI-generated from the code · Odoo 15.0

Lets customers submit a Return Merchandise Authorization (RMA) request directly from your website, without needing to know the original sales order. Submitted requests automatically become RMAs in Odoo, assigned to a default team and responsible person.

This module adds a public "Request RMA" page to your website at /requestrma. Customers fill in a product (with a searchable product picker), a quantity, an operation and a description, then submit the form. After submission they see a thank-you page confirming the request was sent.

Every submitted request automatically creates an RMA record in Odoo. The system fills in sensible defaults: the RMA team and responsible person configured for the website, the logged-in customer as the contact, and the origin marked as "Website form". The customer is also subscribed to the RMA's messages so they receive follow-up notifications.

In the website settings (under the Return Merchandise Authorization section) administrators can set the default RMA Team and default RMA Responsible used for new requests coming from this form.

Links to the request form are also added to the customer portal home page and the website contact page, so customers can find it easily. The module touches the rma, website, res.config.settings and ir.model models, and adds a dedicated thank-you page.

Depends on

rmawebsite
Models and fields (4)
  • rma · extends an existing model
  • website · extends an existing modelrma_default_team_id (Default Team), rma_default_user_id (Default Responsible)
  • ir.model · extends an existing model
  • res.config.settings · extends an existing modelrma_default_team_id, rma_default_user_id

Text generated by AI (DeepSeek) from reading the Odoo 15.0 code on GitHub; it may contain mistakes, so check the code before deciding. View the code on GitHub

Availability by version

Reviewed: 2026-11-03
Confirmed (verified in repository and branch) Estimated (unverified) No information

Confirmation status: 4 confirmed, 5 with no information of 9 versions.

terminal Installation and usage

OCA documentation · Odoo 15.0

Configuration

Source · Odoo 15.0

To configure this module, you need to:

  • Go to Website > Configuration > Settings.
  • Find 'Return Merchandise Authorization (RMA)' section.
  • Under 'Request RMA Form', select the default 'RMA Team' and default 'RMA Responsible' for the RMAs created from the Request RMA page.

Usage

Source · Odoo 15.0

To use this module, you need to:

  • Go to the website
  • Go to Your username (at the upper-right corner) > My account or access to /my (Example: https://www.odoo.com/my).
  • Under your documents list you can see a text with a link to the page where you can create an RMA through a form.
  • Click on this link to access to this page or access to /requestrma (Example: https://www.odoo.com/requestrma).
  • Fill the desired and required fields and click on the button 'Request'.
  • If everything is right, a new RMA document will created, you will be redirected to a page with a thank you message.

No verified information in OCA: Installation.

info

Data imported from GitHub: this sheet reflects the latest catalog review, not a live lookup. Always check the module documentation and staging before installing in production.