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Mail Message Reply

mail_quoted_reply folder_open OCA/mail open_in_new
Uncategorised License: AGPL-3

This addon allow to reply on messages from odoo directly. It is useful when replying to a message from a customer.

auto_awesome What this module does

AI-generated from the code · Odoo 18.0

Adds a Reply button to messages in Odoo so users can answer a customer message directly from the chatter, with the original message quoted and the subject prefixed with "Re:".

This module makes it possible to reply to a message straight from Odoo instead of switching to an external email client. A new "Reply" action with a reply icon appears on messages in the chatter, but only for messages that are linked to a record and are of type email or comment.

When a user clicks Reply, Odoo opens the standard email composer already filled in: - the recipient is taken from the original message's sender address (a contact is created if it does not exist yet); - the subject is set to "Re:" followed by the original subject; - the body contains the user's signature and the original message quoted below it, showing From, Date, Subject and the message text; - the message is sent as an email (not just logged internally).

The quoted content is cleaned before being inserted, and the composer body and subject are computed automatically based on this reply context. After the composer is closed, the conversation is refreshed so the new reply shows up in the thread.

The module extends the existing mail features (mail.message and mail.compose.message) and adds a button in the message action bar; it does not create new menus or models.

Depends on

mail
Models and fields (2)
  • mail.message · extends an existing model
  • mail.compose.message · extends an existing model

Text generated by AI (DeepSeek) from reading the Odoo 18.0 code on GitHub; it may contain mistakes, so check the code before deciding. View the code on GitHub

Availability by version

Reviewed: 2026-11-03
Confirmed (verified in repository and branch) Estimated (unverified) No information

Confirmation status: 6 confirmed, 3 with no information of 9 versions.

terminal Installation and usage

OCA documentation · Odoo 18.0

On the messages from threads, a reply button is shown. Once it has been pressed, a composer with the reply is shown.

No verified information in OCA: Installation, Configuration.

info

Data imported from GitHub: this sheet reflects the latest catalog review, not a live lookup. Always check the module documentation and staging before installing in production.