OCA field service and customer support modules for Odoo

Confirmed modules per version

OCA repositories in this area

• field-service 84
• helpdesk 42
• repair 40
• rma 23

Other areas

• Accounting and finance
• Sales
• CRM and marketing
• Purchases
• Inventory and logistics
• Manufacturing and maintenance
• Products and catalogue
• Human resources
• Projects and timesheets
• Point of sale
• Website and e-commerce
• Country localisations
• Contracts and documents
• Integrations, EDI and connectors
• Industries and verticals
• Technical tools and administration

Modules in this area

• Rma Sale Auto DetectOdoo 18
  rma_sale_auto_detect

  Automatically links return requests (RMAs) to the right delivered sales order lines, within a return period you define per operation, and warns you when no matching delivery is found.

• RMA Sale DeliveryOdoo 18
  rma_sale_delivery

  Lets you choose a reception carrier when creating an RMA from a sales order, so returned goods can be shipped back with a specific delivery method.

• Rma Sale LotOdoo 16, 18
  rma_sale_lot

  When creating a return from a sales order, this module lets you pick the exact lot or serial number that was delivered, so returns are recorded against the right batch and stock stays accurate.

• Return Merchandise Authorization Management - Link with MRP KitsOdoo 12, 13, 14, 15, 16, 18
  rma_sale_mrp

  Allows customers and staff to create RMAs for kit products (phantom BoMs) by returning the whole kit, while Odoo automatically generates separate RMAs for each component and handles refunds based on the kit quantity.

• Rma Sale ReasonOdoo 16, 18
  rma_sale_reason

  Lets salespeople choose a return reason when creating an RMA from a sales order, both in the backend and in the customer portal. The reason can then filter which return operations are available.

• Rma Sale Stock Restocking Fee InvoicingOdoo 18
  rma_sale_stock_restocking_fee_invoicing

  Lets you charge customers a fixed or percentage restocking fee when they return products through an RMA, and automatically creates the customer invoice for that fee.

• Warranty Date on Lot/Serial NumbersOdoo 12, 15
  stock_production_lot_warranty

  Adds a Warranty Expiration Date field to lot and serial numbers in Odoo, automatically calculated from the warranty duration configured on the product.

• Website Helpdesk MgmtOdoo 13, 18
  website_helpdesk_mgmt

  Adds a "Create a Ticket" form to the website so visitors can submit helpdesk tickets directly from a web page.

• Return Merchandise Authorization Management - Website FormOdoo 12, 13, 14, 15
  website_rma

  Lets customers submit a Return Merchandise Authorization (RMA) request directly from your website, without needing to know the original sales order. Submitted requests automatically become RMAs in Odoo, assigned to a default team and responsible person.