OCA/helpdesk
OCA community repository with 42 Odoo modules confirmed in the OdooWiki catalogue (versions 12.0, 13.0, 14.0, 15.0, 16.0, 17.0, 18.0, 19.0). Reviewed on 2026-11-03.
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Modules in the repository
- Helpdesk ManagementOdoo 12, 13, 14, 15, 16, 17, 18, 19helpdesk_mgmt
Adds a complete helpdesk to Odoo: users create, assign, track and close support tickets organised by teams, stages, categories, channels and tags, and customers can submit and follow their tickets from the portal.
- Helpdesk Mgmt AccountOdoo 16helpdesk_mgmt_account
Link helpdesk tickets and accounting entries so users can see, from a ticket, the related journal entries and, from an invoice or bill, the related tickets.
- Helpdesk Management ActivityOdoo 16, 17, 18, 19helpdesk_mgmt_activity
Link a helpdesk ticket to any Odoo record and create an activity on that record directly from the ticket. When the activity is completed, the ticket automatically moves to a chosen stage.
- Helpdesk Mgmt Assign MethodOdoo 16, 17helpdesk_mgmt_assign_method
Lets each helpdesk team choose how new tickets are automatically assigned to its members: manually, randomly, balanced by open workload, or sequentially. The responsible user is filled in automatically when a ticket is created or its team is changed.
- helpdesk_mgmt_assign_method_hr_holidays
Adds a setting on helpdesk teams to decide whether employees who are on leave can still receive tickets automatically. By default, people on leave are skipped when tickets are auto-assigned.
- Link between Helpdesk and CRMOdoo 13, 15, 16, 17, 18, 19helpdesk_mgmt_crm
Lets salespeople turn a helpdesk ticket into a CRM opportunity in one click, copying the ticket's messages and followers, and keeps a link between the ticket and the opportunity.
- Helpdesk Mgmt FieldserviceOdoo 12, 14, 16, 18, 19helpdesk_mgmt_fieldservice
Link helpdesk tickets to field service orders: create service orders from a ticket, see all tickets for a service location, and get prompted to close the ticket when its service orders are finished.
- helpdesk_mgmt_fieldservice_equipment
Link helpdesk tickets to field service equipment so you can see which equipment a ticket is about and jump from an equipment record to all its tickets.
- helpdesk_mgmt_fieldservice_equipment_warranty
Shows the warranty period of the equipment linked to a helpdesk ticket, so agents can see at a glance whether the covered equipment is still under warranty.
- helpdesk_mgmt_fieldservice_project
When you create a Field Service order from a helpdesk ticket, the ticket's project and task are automatically carried over to the new order.
- helpdesk_mgmt_mail_autogenerated_header
Stops Odoo from sending the helpdesk stage welcome email when a ticket is created from an automatic email such as an out-of-office reply, preventing email loops.
- Helpdesk Ticket MergeOdoo 16, 17, 18, 19helpdesk_mgmt_merge
Lets helpdesk users combine several tickets into one, either by merging them into an existing ticket or by creating a brand-new ticket, then archives the merged tickets.
- Helpdesk Management Partner sequenceOdoo 12, 13helpdesk_mgmt_partner_sequence
Lets you assign a specific ticket numbering sequence to each customer (and to their addresses), so helpdesk tickets for that customer are numbered with their own sequence instead of the default one.
- Portal FollowerOdoo 16, 17, 18helpdesk_mgmt_portal_follower
Adds an "Emails in Copy" field to the website helpdesk ticket form, so customers can automatically subscribe extra people to a ticket when they submit it.
- Helpdesk ProjectOdoo 12, 13, 14, 15, 16, 17, 18, 19helpdesk_mgmt_project
Link helpdesk tickets to projects, tasks and milestones, and see ticket counters directly on project, task and milestone screens.
- Helpdesk Mgmt Project DomainOdoo 16, 17, 18helpdesk_mgmt_project_domain
Lets you control which projects and tasks can be picked on a helpdesk ticket, using filters set globally for the company or per helpdesk team, including dynamic filters written in Python.
- helpdesk_mgmt_project_stage
Links helpdesk ticket stages to project task stages so that moving a ticket to a new stage automatically moves its linked task, and moving a task automatically moves its linked tickets.
- Helpdesk Management RatingOdoo 13, 14, 15, 16, 17, 18, 19helpdesk_mgmt_rating
Lets customers rate the helpdesk support they received, and shows satisfaction scores on tickets and in a dedicated Customer Rating report.
- Helpdesk Sale OrderOdoo 15, 16, 17, 18, 19helpdesk_mgmt_sale
Links helpdesk tickets and sales orders so each record shows the other, with counters and buttons to jump between them.
- Helpdesk Sale ProjectOdoo 18, 19helpdesk_mgmt_sale_project
Automatically fills in a helpdesk ticket's project from its linked sales orders, and blocks a ticket from being linked to sales orders that belong to more than one different project.
- Helpdesk Ticket SLAOdoo 12, 13, 14, 16, 17, 18, 19helpdesk_mgmt_sla
Define service level agreements (SLAs) for helpdesk teams and track whether each ticket meets its response/resolution deadline. Tickets automatically get the applicable SLAs, a deadline, and a colour-coded status.
- Helpdesk Ticket Stage ValidationOdoo 14, 16, 17, 18helpdesk_mgmt_stage_validation
Lets you require certain ticket fields to be filled before a helpdesk ticket can move to a given stage, blocking the change with a clear error message if they are empty.
- Helpdesk Mgmt StockOdoo 16helpdesk_mgmt_stock
Create helpdesk tickets directly from stock transfers and moves, linking each ticket to the picking, move, product and lot involved.
- Helpdesk Ticket Team PartnerOdoo 17helpdesk_mgmt_team_partner
Restrict which customer contact can be selected on a helpdesk ticket based on the ticket's team. Each team can have a default contact, a single allowed contact, or a list of allowed contacts.
- Helpdesk Management TemplateOdoo 16, 17, 18helpdesk_mgmt_template
Lets you set a ready-made description template on each helpdesk ticket category, so new tickets automatically start with the right text. It also limits the categories a ticket can use to those allowed by its helpdesk team.
- Helpdesk Ticket TimesheetOdoo 12, 13, 14, 15, 16, 17, 18helpdesk_mgmt_timesheet
Adds timesheet tracking to helpdesk tickets, so agents can log hours worked, see planned vs. spent time, and start/stop work timers directly from a ticket.
- Helpdesk Mgmt Timesheet SaleOdoo 18helpdesk_mgmt_timesheet_sale
Lets you link a sales order item directly to a helpdesk ticket so the time spent on the ticket can be invoiced to the customer.
- Helpdesk Mgmt Timesheet Time ControlOdoo 12, 13helpdesk_mgmt_timesheet_time_control
Adds Start/Stop/Resume work timer buttons to helpdesk tickets so agents can record timesheet time with exact start and end moments, not just the day.
- Helpdesk Management - NonconformityOdoo 13, 15, 17, 19helpdesk_mgmtsystem_nonconformity
Links helpdesk tickets with nonconformities: create a nonconformity directly from a ticket, open it from the ticket, and keep both records' stages in sync.
- Helpdesk MotiveOdoo 12, 13, 14, 15, 16, 18helpdesk_motive
Adds a Motive field to helpdesk tickets, with a list of motives that can be managed per helpdesk team.
- Helpdesk Portal PriorityOdoo 16, 18, 19helpdesk_portal_priority
Adds a required Priority field to the portal ticket creation form, so customers can choose the priority of the ticket they submit from the website.
- Helpdesk Portal RestrictionOdoo 16, 17, 18helpdesk_portal_restriction
Lets you decide, per customer, which helpdesk teams and ticket categories that customer can pick when creating a ticket from the portal.
- Helpdesk ProductOdoo 16, 18, 19helpdesk_product
Link helpdesk tickets to a specific product and see all tickets related to a product. Products can be flagged as available for helpdesk tickets, and a Products menu is added under Helpdesk.
- Helpdesk Ticket Close InactiveOdoo 16, 17, 18, 19helpdesk_ticket_close_inactive
Automatically close helpdesk tickets that have been inactive for a set number of days, with an optional warning email sent before closure. Configured per helpdesk team.
- Helpdesk Ticket Open TabOdoo 16, 17, 18helpdesk_ticket_open_tab
Adds a button on each Helpdesk ticket card in the Kanban view that opens the ticket in a new browser tab.
- Helpdesk Ticket Partner ResponseOdoo 16, 17, 18, 19helpdesk_ticket_partner_response
Automatically moves a helpdesk ticket to a chosen stage when the customer (partner) replies, either from the portal or by email, based on rules configured per helpdesk team.
- Helpdesk Ticket RelatedOdoo 14, 16, 17, 18, 19helpdesk_ticket_related
Lets helpdesk users link tickets to each other so related cases stay connected. A new "Related tickets" tab appears on the ticket form, and links are kept on both tickets automatically.
- Helpdesk Timesheet Time TypeOdoo 16, 17, 18helpdesk_timesheet_time_type
Adds a Time Type column to the timesheets tab of helpdesk tickets, so users can see and set the time type on each timesheet line directly from the ticket.
- helpdesk_timesheet_time_type_non_billable
Makes helpdesk ticket total hours count only billable timesheet lines, so non-billable time types are excluded from the ticket's total hours.
- Helpdesk Ticket TypeOdoo 12, 13, 14, 15, 16, 17, 18, 19helpdesk_type
Adds a Type field to helpdesk tickets so you can classify them (for example "Document issue"). Types can be limited to certain teams and optionally offered to customers in the portal.
- Helpdesk Type SLAOdoo 14, 18helpdesk_type_sla
Lets you restrict each Helpdesk SLA policy to specific ticket types, so different types of tickets can follow different response and resolution deadlines.
- Website Helpdesk MgmtOdoo 13, 18website_helpdesk_mgmt
Adds a "Create a Ticket" form to the website so visitors can submit helpdesk tickets directly from a web page.