This modules links helpdesk mgmt tickets with account moves.
auto_awesome What this module does
AI-generated from the code · Odoo 16.0Link helpdesk tickets and accounting entries so users can see, from a ticket, the related journal entries and, from an invoice or bill, the related tickets.
This module connects helpdesk tickets with accounting entries (invoices, bills, journal entries) in both directions.
On a helpdesk ticket form, a new "Account Moves" button appears in the top button box (visible to accounting users). It shows how many accounting entries are linked to the ticket, and clicking it opens the list of those entries. When creating a new entry from there, the ticket and the ticket's customer are pre-filled.
On an accounting entry form (invoice, bill, journal entry), a new "Helpdesk" section lets users add one or more tickets using tags. A "Tickets" button in the button box shows the number of linked tickets and opens the list of those tickets; new tickets created from there are automatically linked to the entry.
Both counters are stored and recalculated automatically whenever the links change. The module only adds links and counters; it does not change accounting amounts, taxes or posting rules. Access to the ticket fields on entries is limited to helpdesk users, and the accounting button on tickets is limited to accounting users.
Depends on
Models and fields (2)
- account.move · extends an existing modelticket_ids, ticket_count (Tickets Count)
- helpdesk.ticket · extends an existing modelaccount_move_ids, account_move_count
Text generated by AI (DeepSeek) from reading the Odoo 16.0 code on GitHub; it may contain mistakes, so check the code before deciding. View the code on GitHub
Availability by version
Reviewed: 2026-11-03Confirmation status: 1 confirmed, 8 with no information of 9 versions.
Sources · Odoo 16.0
Confirmed on 2026-11-03 in branch 16.0 of OCA/helpdesk.
terminal Installation and usage
OCA documentation · Odoo 16.0Configuration
Source · Odoo 16.0To be able to see the all smart buttons appearing, you have to make sure your user is in the group "Show Full Accounting Features"
No verified information in OCA: Installation, Usage.
Installation instructions, the distribution package, dependencies and configuration steps are not shown because they have not yet been verified in the module documentation for any version.
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