helpdesk_mgmt_assign_method_hr_holidays

This module works together with the automatic ticket assignment feature of the Helpdesk app and the Time Off (Leave) app. It adds one new option on the helpdesk team form, shown next to the assignment method field and only visible when the team does not use manual assignment.

The option is called "Assign tickets to users on leave". When it is left unchecked, the system excludes any team member who is currently on a validated leave from the list of people who can be picked for automatic ticket assignment. When it is checked, those employees remain available and can receive tickets as usual.

• The rule applies to the automatic assignment of tickets to team members.
• It relies on the employee's current absence status, so only leaves covering the current day are taken into account.
• It affects the helpdesk.ticket.team model and its list of available users.
• The setting is configured per helpdesk team, so different teams can behave differently.

No new menus, reports, emails or scheduled jobs are added. The module installs automatically when both the assignment method module and the Time Off module are present.