Helpdesk Ticket Field Service Equipment
Link helpdesk tickets to field service equipment. This module allows you to link helpdesk tickets to field service equipment in Odoo. It enhances the functionality of the helpdesk and field service management systems by enabling users to associate specific equipment with support tickets, facilitating better tracking and resolution of issues related to that equipment.
auto_awesome What this module does
AI-generated from the code · Odoo 18.0Link helpdesk tickets to field service equipment so you can see which equipment a ticket is about and jump from an equipment record to all its tickets.
This module connects helpdesk tickets with field service equipment records.
On a helpdesk ticket you can now pick an Equipment. The equipment stage is shown next to it and can be changed directly from the ticket. The equipment list only offers equipment that has no location or that is at the same location as the ticket, and Odoo blocks saving a ticket if the equipment and the ticket are at different locations.
On an equipment record a new Tickets button shows how many helpdesk tickets are linked to it. Clicking it opens the list of those tickets, and any new ticket created from there is pre-filled with that equipment and its location.
When you create a field service order from a ticket, the linked equipment is automatically added to the order.
You can also search helpdesk tickets by equipment. The feature appears on the helpdesk ticket form, the helpdesk ticket search filters, and the field service equipment form.
Depends on
Required by other modules
Models and fields (2)
- fsm.equipment · extends an existing modelhelpdesk_ticket_ids, helpdesk_ticket_count
- helpdesk.ticket · extends an existing modelequipment_id (Equipment), equipment_stage_id (Equipment stage)
Text generated by AI (DeepSeek) from reading the Odoo 18.0 code on GitHub; it may contain mistakes, so check the code before deciding. View the code on GitHub
Availability by version
Reviewed: 2026-11-03Confirmation status: 1 confirmed, 8 with no information of 9 versions.
Sources · Odoo 18.0
Confirmed on 2026-11-03 in branch 18.0 of OCA/helpdesk.
terminal Installation and usage
OCA documentation · Odoo 18.0Usage
Source · Odoo 18.0On a helpdesk ticket, pick the Equipment concerned; its stage is shown next to it and the service order created from the ticket gets the equipment.
On an equipment, the Tickets smart button counts and opens its helpdesk tickets.
No verified information in OCA: Installation, Configuration.
Installation instructions, the distribution package, dependencies and configuration steps are not shown because they have not yet been verified in the module documentation for any version.
Data imported from GitHub: this sheet reflects the latest catalog review, not a live lookup. Always check the module documentation and staging before installing in production.