Helpdesk Ticket Equipment Warranty
Shows the equipment's warranty information in the helpdesk ticket.
auto_awesome What this module does
AI-generated from the code · Odoo 18.0Shows the warranty period of the equipment linked to a helpdesk ticket, so agents can see at a glance whether the covered equipment is still under warranty.
This module adds warranty information to helpdesk tickets that are linked to a piece of field service equipment.
On the ticket form, right after the equipment field, a new read-only field called "Equipment Warranty Period" appears. It displays the warranty start and end dates as a single date range. The field is hidden when no warranty end date is available, so tickets without warranty data stay clean.
The dates are not typed in by hand: they are pulled automatically from the equipment record, so they always stay in sync with the warranty dates stored on the equipment itself.
In the ticket search view, the warranty end date is also added as a searchable field, letting users filter or group tickets by when the equipment warranty ends.
The module only touches the helpdesk.ticket model and its form and search views. It does not add menus, buttons, reports, emails, or scheduled actions, and it does not change any business rules or validations. It simply makes existing equipment warranty dates visible and searchable from the helpdesk ticket.
Models and fields (1)
- helpdesk.ticket · extends an existing modelequipment_warranty_end_date (Equipment Warranty End Date), equipment_warranty_start_date (Equipment Warranty Start Date)
Text generated by AI (DeepSeek) from reading the Odoo 18.0 code on GitHub; it may contain mistakes, so check the code before deciding. View the code on GitHub
Availability by version
Reviewed: 2026-11-03Confirmation status: 1 confirmed, 8 with no information of 9 versions.
Sources · Odoo 18.0
Confirmed on 2026-11-03 in branch 18.0 of OCA/helpdesk.
terminal Installation and usage
No verified informationInstallation instructions, the distribution package, dependencies and configuration steps are not shown because they have not yet been verified in the module documentation for any version.
Data imported from GitHub: this sheet reflects the latest catalog review, not a live lookup. Always check the module documentation and staging before installing in production.