This module allows to declare helpdesk tickets from stock operations.
auto_awesome What this module does
AI-generated from the code · Odoo 16.0Create helpdesk tickets directly from stock transfers and moves, linking each ticket to the picking, move, product and lot involved.
This module connects warehouse operations with the Helpdesk app so users can raise a ticket while working on a transfer.
- On a transfer (stock.picking) form, a Tickets button appears when the operation type allows helpdesk tickets; it shows how many tickets are linked and opens them.
- In transfer lists and in the move lines list, a Helpdesk button lets you create a ticket or jump to the existing ones. The button turns red when tickets already exist.
- A small wizard asks for a motive, a description and the stock move, then creates the ticket with the customer, product, picking, move and the default helpdesk team configured on the operation type.
- A validation blocks ticket creation if the operation type is not authorised, telling the user to contact the administrator.
Configuration is done on the operation type (Warehouse > Configuration > Operation Types): a Helpdesk section lets you allow ticket creation and choose the default team. Ticket motives can also carry a destination location.
On tickets, a new Stock section shows the related picking, move and lot. A search filter on transfers lists those with open helpdesk tickets. Ticket counts are computed automatically on both transfers and moves.
Depends on
Required by other modules
Models and fields (6)
- stock.move · extends an existing modelhelpdesk_ticket_ids, helpdesk_tickets_count
- stock.picking · extends an existing modelhelpdesk_ticket_ids, helpdesk_tickets_count, helpdesk_ticket_allowed
- helpdesk.ticket · extends an existing modellot_id, stock_move_id (Stock Move), stock_picking_id (Stock Picking), stock_move_id_domain
- stock.picking.type · extends an existing modelallow_helpdesk_ticket, default_helpdesk_team_id
- helpdesk.ticket.motive · extends an existing modellocation_dest_id (Destination Location)
- stock.helpdesk.ticket.create · new modelmotive_id, description, stock_move_id, stock_picking_id, stock_move_id_domain
Text generated by AI (DeepSeek) from reading the Odoo 16.0 code on GitHub; it may contain mistakes, so check the code before deciding. View the code on GitHub
Availability by version
Reviewed: 2026-11-03Confirmation status: 1 confirmed, 8 with no information of 9 versions.
Sources · Odoo 16.0
Confirmed on 2026-11-03 in branch 16.0 of OCA/helpdesk.
terminal Installation and usage
OCA documentation · Odoo 16.0Configuration
Source · Odoo 16.0- Go to the desired operation types you want to allow helpdesk creation.
- Check the box 'Allow Helpdesk Ticket'
- If you want a dedicated helpdesk team, fill in the 'Default Helpdesk Team' field too.
Usage
Source · Odoo 16.0- See configuration section to enable helpdesk mechanisms on stock.
- Go to the desired operation type and the stock picking list view
- On each line, you can declare a Helpdesk ticket by clicking on 'Helpdesk' button.
- Fill in a description
- Click on 'Create Ticket'
- You can also go to the desired picking form view, and click on the magic button ('Tickets').
No verified information in OCA: Installation.
Installation instructions, the distribution package, dependencies and configuration steps are not shown because they have not yet been verified in the module documentation for any version.
Data imported from GitHub: this sheet reflects the latest catalog review, not a live lookup. Always check the module documentation and staging before installing in production.