This module adds the option to select product in the helpdesk tickets and view tickets related to products.
auto_awesome What this module does
AI-generated from the code · Odoo 19.0Link helpdesk tickets to a specific product and see all tickets related to a product. Products can be flagged as available for helpdesk tickets, and a Products menu is added under Helpdesk.
This module connects helpdesk tickets with products, so support staff can record which product a ticket is about.
On a helpdesk ticket form, a new Product field appears after the channel. Only products marked as available for helpdesk tickets can be selected. The product also appears as an optional column in the ticket list and can be used in ticket search, with filters for tickets that have a product and grouping by product.
On product forms, a Helpdesk checkbox lets you mark a product as available for helpdesk tickets (on by default). A Tickets smart button shows how many helpdesk tickets are linked to that product; clicking it opens the related tickets, or the single ticket if there is only one. The product search view gains an Available for Helpdesk filter.
A new Products menu is added under the Helpdesk main menu, opening a product list already filtered to products available for helpdesk tickets.
The module touches helpdesk.ticket, product.template and product.product, and installs automatically when both Helpdesk and Products are present.
Depends on
Required by other modules
Menus it adds
Models and fields (3)
- helpdesk.ticket · extends an existing modelproduct_id (Product)
- product.product · extends an existing modelhelpdesk_ticket_ids, helpdesk_ticket_count
- product.template · extends an existing modelticket_active (Available for Helpdesk Tickets), helpdesk_ticket_ids, helpdesk_ticket_count
Text generated by AI (DeepSeek) from reading the Odoo 19.0 code on GitHub; it may contain mistakes, so check the code before deciding. View the code on GitHub
Availability by version
Reviewed: 2026-11-03Confirmation status: 3 confirmed, 6 with no information of 9 versions.
Sources · Odoo 19.0
Confirmed on 2026-11-03 in branch 19.0 of OCA/helpdesk.
terminal Installation and usage
No verified informationInstallation instructions, the distribution package, dependencies and configuration steps are not shown because they have not yet been verified in the module documentation for any version.
Data imported from GitHub: this sheet reflects the latest catalog review, not a live lookup. Always check the module documentation and staging before installing in production.