This module add the possibility to access to the tickets from kanban view in another tab.
auto_awesome What this module does
AI-generated from the code · Odoo 18.0Adds a button on each Helpdesk ticket card in the Kanban view that opens the ticket in a new browser tab.
This module makes it easier to work with several Helpdesk tickets at the same time. It only changes the Kanban view of tickets, the board where tickets are shown as cards grouped by stage.
- On every ticket card, a small button is added in the card footer.
- Clicking that button opens the ticket in a new browser tab, so the Kanban board stays open in the current tab.
- This lets a user open several tickets side by side without losing their place on the board.
The module does not add any new menu, model, report or business rule. It does not change ticket stages, deadlines, assignments or any automatic behaviour; it only adds the open-in-new-tab control to the existing ticket cards. It relies on the Helpdesk ticket Kanban view from helpdesk_mgmt and on the open-tab widget provided by web_widget_open_tab, and it applies to the helpdesk.ticket model.
Depends on
Text generated by AI (DeepSeek) from reading the Odoo 18.0 code on GitHub; it may contain mistakes, so check the code before deciding. View the code on GitHub
Availability by version
Reviewed: 2026-11-03Confirmation status: 3 confirmed, 6 with no information of 9 versions.
Sources · Odoo 18.0
Confirmed on 2026-11-03 in branch 18.0 of OCA/helpdesk.
terminal Installation and usage
OCA documentation · Odoo 18.0Usage
Source · Odoo 18.0Go to Helpdesk > Select Team > Click on the right down button to acces to the ticket in new tab.
No verified information in OCA: Installation, Configuration.
Installation instructions, the distribution package, dependencies and configuration steps are not shown because they have not yet been verified in the module documentation for any version.
Data imported from GitHub: this sheet reflects the latest catalog review, not a live lookup. Always check the module documentation and staging before installing in production.