OdooWiki OCA HUB

Helpdesk Ticket Related

helpdesk_ticket_related folder_open OCA/helpdesk open_in_new
Helpdesk License: AGPL-3

Link tickets to each other to have a more complete traceability

auto_awesome What this module does

AI-generated from the code · Odoo 19.0

Lets helpdesk users link tickets to each other so related cases stay connected. A new "Related tickets" tab appears on the ticket form, and links are kept on both tickets automatically.

This module adds a way to connect helpdesk tickets with one another, so you can keep a complete trace of cases that belong together.

On the helpdesk ticket form, a new "Related tickets" tab is added after the existing "Other info" tab. There you can pick other tickets to link to the one you are working on. The selection list shows the creation date, ticket number, title and customer, and each line has an "Open" button that jumps straight to that ticket's form.

Links are two-way: when you add a ticket as related, the module automatically adds the current ticket to the other ticket's related list as well, and when you remove a link, it is removed on both sides. A ticket cannot be linked to itself, since the selection excludes the ticket you are on.

The module only extends the existing helpdesk.ticket model and its form view; it does not add new menus or reports. It depends on the Helpdesk Management module, so the feature appears wherever that module's ticket form is used.

Depends on

helpdesk_mgmt
Models and fields (1)
  • helpdesk.ticket · extends an existing modelrelated_ticket_ids (Related tickets)

Text generated by AI (DeepSeek) from reading the Odoo 19.0 code on GitHub; it may contain mistakes, so check the code before deciding. View the code on GitHub

Availability by version

Reviewed: 2026-11-03
Confirmed (verified in repository and branch) Estimated (unverified) No information

Confirmation status: 5 confirmed, 4 with no information of 9 versions.

terminal Installation and usage

No verified information

Installation instructions, the distribution package, dependencies and configuration steps are not shown because they have not yet been verified in the module documentation for any version.

info

Data imported from GitHub: this sheet reflects the latest catalog review, not a live lookup. Always check the module documentation and staging before installing in production.