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Helpdesk Project

helpdesk_mgmt_project folder_open OCA/helpdesk open_in_new
After-Sales License: AGPL-3

This module adds Project in Helpdesk. We add to the project form view a ticket counter that redirects you to the helpdesk

auto_awesome What this module does

AI-generated from the code · Odoo 19.0

Link helpdesk tickets to projects, tasks and milestones, and see ticket counters directly on project, task and milestone screens.

This module connects the Helpdesk app with the Project app. On a helpdesk ticket you can now choose a project_id, a task_id and a milestone_id. The task list is filtered to the chosen project, and the milestone is automatically taken from the selected task. If you change the project, the task is cleared so it stays consistent.

On the Project side, each project, task and milestone shows a ticket counter button. Clicking it opens the related tickets in kanban, list or form view. Projects and tasks also get an "Open Tickets" search filter to find records that still have tickets not yet closed.

Helpdesk teams can have a default project, so new tickets from that team are pre-filled with the right project. Project managers can rename the ticket label shown on kanban cards through the "Use Tickets as" field.

All these ticket counters and buttons are only visible to users who belong to the helpdesk user group. The module installs automatically when both Helpdesk and Project are present.

Depends on

helpdesk_mgmtproject

Required by other modules

helpdesk_mgmt_fieldservice_projecthelpdesk_mgmt_project_domainhelpdesk_mgmt_project_stagehelpdesk_mgmt_sale_projecthelpdesk_mgmt_timesheethelpdesk_mgmt_timesheet_time_control
Models and fields (5)
  • project.task · extends an existing modelticket_ids (Tickets), ticket_count, label_tickets, todo_ticket_count (Number of tickets)
  • helpdesk.ticket · extends an existing modeltask_id (Task), project_id (Project), milestone_id
  • project.project · extends an existing modelticket_ids (Tickets), ticket_count, label_tickets (Use Tickets as), todo_ticket_count (Number of tickets)
  • project.milestone · extends an existing modelhelpdesk_ticket_ids, helpdesk_ticket_count
  • helpdesk.ticket.team · extends an existing modeldefault_project_id (Project)

Text generated by AI (DeepSeek) from reading the Odoo 19.0 code on GitHub; it may contain mistakes, so check the code before deciding. View the code on GitHub

Availability by version

Reviewed: 2026-11-03
Confirmed (verified in repository and branch) Estimated (unverified) No information

Confirmation status: 8 confirmed, 1 with no information of 9 versions.

terminal Installation and usage

No verified information

Installation instructions, the distribution package, dependencies and configuration steps are not shown because they have not yet been verified in the module documentation for any version.

info

Data imported from GitHub: this sheet reflects the latest catalog review, not a live lookup. Always check the module documentation and staging before installing in production.