Helpdesk Ticket Timesheet

This module connects helpdesk tickets with the standard Timesheets app. On a helpdesk team you can switch on "Allow Timesheet" and, if you want customers to see it, "Show spent time of tickets in the portal". When timesheets are allowed, the ticket form gains a Timesheets tab where agents add lines with date, employee, description and duration, and can use Start work / Stop work / Resume work buttons to run a timer.

The ticket shows planned hours, total hours logged, remaining hours and a progress bar. Remaining hours turn red when negative, and search filters let you find tickets that are "Late", "Timesheet allowed" or "With activity today". A dedicated Timesheets menu under the Helpdesk menu lists all timesheet lines linked to tickets, grouped by ticket and ticket customer.

Business rules: if a team does not allow timesheets, its default project is cleared; changing the ticket's project updates its existing timesheet lines; choosing a ticket on a timesheet line automatically fills in the related project and task; and when a team allows timesheets, the project field on the ticket becomes required. Portal users can see spent time and the timesheet list on their tickets when the team enables it. Timesheet reports and the timesheet analysis report also show the ticket and its customer.