This module allows to present services for shopfloor reception helpdesk tickets declarations.
auto_awesome What this module does
AI-generated from the code · Odoo 16.0Lets warehouse operators create helpdesk tickets directly from the shopfloor reception screen when a picking type allows it, choosing a motive and description without leaving the barcode workflow.
This module adds a helpdesk option to the shopfloor reception flow. On the shopfloor menu configuration, each operation type line now shows an 'allow helpdesk ticket' checkbox; when it is ticked, the reception screen for that operation type can offer helpdesk ticket creation.
During reception, the operator can start a helpdesk step from the current state (for example while setting quantities or selecting a move). The screen shows the picking, the selected move line, a helpdesk wizard with a description field and a motive, plus the list of available motives. Motives are filtered by the default helpdesk team configured on the operation type, and motives without a team are also offered.
When the operator submits the ticket, a helpdesk ticket is created through the existing stock helpdesk wizard, linked to the picking and the move, with the chosen description and motive. A success message showing the ticket name is returned, and the operator is sent back to the previous reception state (set quantity or select move).
The module extends the shopfloor reception service, its validators and response schemas, the shopfloor data and message actions, and the stock helpdesk ticket creation wizard, adding a motive field to it.
Required by other modules
Models and fields (7)
- shopfloor.reception · extends an existing model
- shopfloor.data.action · extends an existing model
- shopfloor.schema.action · extends an existing model
- shopfloor.message.action · extends an existing model
- stock.helpdesk.ticket.create · extends an existing modelmotive_id
- shopfloor.reception.validator · extends an existing model
- shopfloor.reception.validator.response · extends an existing model
Text generated by AI (DeepSeek) from reading the Odoo 16.0 code on GitHub; it may contain mistakes, so check the code before deciding. View the code on GitHub
Availability by version
Reviewed: 2026-11-03Confirmation status: 1 confirmed, 8 with no information of 9 versions.
Sources · Odoo 16.0
Confirmed on 2026-11-03 in branch 16.0 of OCA/wms.
terminal Installation and usage
OCA documentation · Odoo 16.0Configuration
Source · Odoo 16.0- Create a Helpdesk team for your stock (Helpdesk / Configuration / Teams)
- Create Motives for this stock helpdesk team (Helpdesk / Configuration / Motives)
- On your reception picking type form view, check "Allow Helpdesk Ticket" and set the team you just created inside "Default Helpdesk Team" field
No verified information in OCA: Installation, Usage.
Installation instructions, the distribution package, dependencies and configuration steps are not shown because they have not yet been verified in the module documentation for any version.
Data imported from GitHub: this sheet reflects the latest catalog review, not a live lookup. Always check the module documentation and staging before installing in production.