OCA modules for Odoo

When a helpdesk ticket is created from an auto-generated email (e.g. an out-of-office reply carrying Auto-Submitted: auto-replied or X-Auto-Response-Suppress: AutoReply/All), the stage welcome email configured on the ticket stage must not be sent back to avoid an email loop. This module integrates helpdesk_mgmt with mail_autogenerated_header: the latter detects such headers on incoming messages and sets a context key that this module reads in _track_template_skip_autoreply…

This module adds a wizard to merge helpdesk tickets. A wizard that can be called from tree view of helpdesk ticket.

Provides different partner sequence in Helpdesk for ticket number generation.

This module adds the posibilty to add followers to a helpdesk ticket from the helpdesk form at the website portal.

This module adds Project in Helpdesk. We add to the project form view a ticket counter that redirects you to the helpdesk

This module allows you to configure domains to filter projects and tasks available for selection in helpdesk tickets. It provides both static domain configuration and dynamic Python-based filtering for enhanced flexibility.

This module allows to transition tasks linked to helpdesk tickets to other stages when the ticket's stage changes, and vice versa.

This module adds the possibility to rate the assistance received through helpdesk tickets.

This module extends the Helpdesk functionality in Odoo to allow an integration between Helpdesk tickets and sales orders. A ticket can have several sales orders associated with it, which in turn will have the ticket associated with it, allowing tickets and sales to be related.

Updates the Helpdesk Ticket’s Project (only if unset) when the Project of a linked Sale Order changes.

This module extends the Helpdesk application by introducing Service Level Agreement (SLA) functionality. · Define and manage multiple SLAs per ticket. · Track deadlines and compliance for each SLA independently. · Gain better visibility into support performance and ensure service commitments are met. With this module, helpdesk teams can enforce response and resolution targets, improving accountability and customer satisfaction.

As the stage of a helpdesk ticket document progresses, it may be important for specific fields of the document be completed. For example, when a helpdesk ticket enters the 'Complete' stage, the fields for 'Actual End Date' and/or 'Resolution Notes' should be set. This module allows you to raise a Validation Error if the designated fields are not set when moving to a new stage. Since stages can be used for helpdesk ticket, workers, locations, or equipments, this logic is…

This module allows to declare helpdesk tickets from stock operations.

Overview Allows dynamic control over which contact (partner_id) on ticket, based on the configuration of the assigned Helpdesk Team (team_id). The logic works as follows: · If the team has a default contact, it will fill the contact field with that value. · If the team has a unique contact, only that contact will be available. · If the team has a list of allowed contacts, only those contacts will be available. · If the team has no restrictions, all contacts will be…

The module adds the following features: · Pre-configure ticket description template based on it's category

This module adds Timesheet funcionality in Helpdesk module.

Allow to set the sale order line directly on helpdesk tickets.

Allow to track the exact moment when a timesheet line is started (not only the day, but also the minute and second) and let users start and stop timers easily.

This module allows you to create a nonconformity from a helpdesk ticket, and keeps it linked.

This module adds a motive field on the helpdesk ticket. The list is filtered based on the helpdesk team.