This module adds the posibilty to add followers to a helpdesk ticket from the helpdesk form at the website portal.
auto_awesome What this module does
AI-generated from the code · Odoo 18.0Adds an "Emails in Copy" field to the website helpdesk ticket form, so customers can automatically subscribe extra people to a ticket when they submit it.
When a customer creates a helpdesk ticket from the website portal, this module adds an extra text field labelled "Emails in Copy" to the ticket form, right after the attachment field.
- The customer can type one or more email addresses, separated by commas.
- When the ticket is submitted, each email address is looked up among existing contacts. If no contact exists for that address, a new contact is created automatically with that email as its name.
- All the matching or newly created contacts are then subscribed as followers of the new ticket, so they receive the ticket's messages and notifications.
The module only changes the website portal ticket creation form and the way the submitted ticket is processed; it does not add menus, reports or scheduled actions. It relies on the helpdesk ticket model (helpdesk.ticket) and contacts (res.partner) from the standard helpdesk and contact apps.
Depends on
Text generated by AI (DeepSeek) from reading the Odoo 18.0 code on GitHub; it may contain mistakes, so check the code before deciding. View the code on GitHub
Availability by version
Reviewed: 2026-11-03Confirmation status: 3 confirmed, 6 with no information of 9 versions.
Sources · Odoo 17.0
Confirmed on 2026-11-03 in branch 17.0 of OCA/helpdesk.
terminal Installation and usage
OCA documentation · Odoo 18.0Usage
Source · Odoo 18.0To make it work you just need to add the emails of the wanted followers to the Emails in Copy input splitted by comas.
No verified information in OCA: Installation, Configuration.
Installation instructions, the distribution package, dependencies and configuration steps are not shown because they have not yet been verified in the module documentation for any version.
Data imported from GitHub: this sheet reflects the latest catalog review, not a live lookup. Always check the module documentation and staging before installing in production.