Helpdesk Mgmt Fieldservice Project
Propagates the helpdesk ticket's project and task when creating a FSM Order.
auto_awesome What this module does
AI-generated from the code · Odoo 18.0When you create a Field Service order from a helpdesk ticket, the ticket's project and task are automatically carried over to the new order.
This module links helpdesk tickets with Field Service orders so that the project and task already set on a ticket are reused when an order is created.
- On a helpdesk ticket, the button that creates a Field Service order now pre-fills the order's project and task from the ticket.
- If the ticket has a project, that project is set as the default project on the new order.
- If the ticket has a task, that task is set as the default task on the new order.
- The module installs automatically when the helpdesk, project and field service modules it depends on are present.
It touches the helpdesk.ticket model by extending its order-creation action. No new menus, screens, reports or scheduled jobs are added. The change is limited to passing default values into the order creation screen, so users still review and confirm the order as usual.
Models and fields (1)
- helpdesk.ticket · extends an existing model
Text generated by AI (DeepSeek) from reading the Odoo 18.0 code on GitHub; it may contain mistakes, so check the code before deciding. View the code on GitHub
Availability by version
Reviewed: 2026-11-03Confirmation status: 1 confirmed, 8 with no information of 9 versions.
Sources · Odoo 18.0
Confirmed on 2026-11-03 in branch 18.0 of OCA/helpdesk.
terminal Installation and usage
No verified informationInstallation instructions, the distribution package, dependencies and configuration steps are not shown because they have not yet been verified in the module documentation for any version.
Data imported from GitHub: this sheet reflects the latest catalog review, not a live lookup. Always check the module documentation and staging before installing in production.