Helpdesk Motive

This module lets you record a reason (motive) on each helpdesk ticket. A new Motive field appears on the ticket form, placed before the tags. The available motives are filtered by the ticket's helpdesk team, so users only see motives that belong to the selected team.

You can create and manage motives from a new Motives menu under the Helpdesk configuration menu. Each motive has a name and an optional helpdesk team. On the helpdesk team form, a new Motives tab lets you add motives directly for that team.

Business rules: the Motive field is computed and depends on the team and assigned user; when the team or user changes, the motive is cleared. The field is stored and editable. Helpdesk users can read motives, while helpdesk managers can create, edit, and delete them.

The module touches the helpdesk.ticket, helpdesk.ticket.team, and introduces the new helpdesk.ticket.motive model. It also adds a list and form view for motives and a menu item under the helpdesk configuration.