Helpdesk Portal Priority

When a customer creates a helpdesk ticket through the portal, this module adds a new "Priority" dropdown to the ticket form. The list of choices comes directly from the priority options defined on helpdesk tickets, so it always matches what agents see internally.

The field is marked as required, meaning the customer cannot submit the ticket without picking a priority. The selected value is then stored on the ticket when it is created, so the priority chosen by the customer is kept on the record.

Where it appears: - On the portal page used to create a new helpdesk ticket, a new "Priority" selector is inserted into the form.

What it changes: - The portal ticket creation form now includes a mandatory priority selection. - The submitted priority is written onto the created helpdesk.ticket record.

It does not add new menus, reports, scheduled actions or business rules beyond this form field and the value being saved. It only extends the existing portal ticket creation flow provided by the helpdesk management module.